Contact Us

We accept all major credit cards, debit cards, and PayPal.

We offer a full 100% money-back guarantee on all of our individual products within 30 days of purchase. No bulk orders. One refund per person. To receive your refund contact support via email at support@blacklotusaudio.com

Additional terms may apply, please review our full refund policy (found here) before purchasing.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Whenever an order has been processed successfully you should receive at least 2 emails; an order confirmation and an email containing your download links.

If you have not received either of these emails, a few of things could have happened:

• The emails could’ve ended up in your spam folder.
• The emails could’ve been stopped by the spam filter from your email provider.
• You could’ve accidentally filled in the wrong email address.
• You could’ve accidentally made a typo in your email address.
• The order or the transaction could’ve failed, thus not completing the order.

We recommend customers ensure they are checking the same email account that they placed the order with, then check your spam folder.

Following that, check your bank account to see if a payment was made to Black Lotus Audio or BLA, but please be aware that this might not be a real-time accurate overview depending on the payment method you’ve used.

If you are still having trouble with the order confirmation or download link emails, please send an email to support@blacklotusaudio.com

Please make sure you’re using the most recent version of Vital and/or Serum.

To update Vital, download the latest version from your account page here.

To update Serum, you can download the latest version from your account here.

If problems still persist or you have any other difficulties, please send an email to support@blacklotusaudio.com that includes the following:

• • The product you’re having issues with
  • The specific issue you’re encountering
  • Any other relevant information (DAW, operating system, etc.)

If you’ve tried resetting your password but are still unable to log in, follow these steps:

1. 1. Ensuring your email is the correct email associated with your Black Lotus Audio account
   2. Clearing your browser cache and refreshing the “My Account” login page
   3. Attempt to log in using the correct email and your newest password

If you’ve followed these steps and are still unable to log in, please send us an email with the subject “Account Help” so our support team can assist you. 

Be sure to include the email associated with your Black Lotus Audio account and what error you’re experiencing. For example, let us know if you’ve tried resetting your password but still can’t log in, if you’re not receiving the “reset password” emails at all, etc.

Here’s what to do if you’ve filled a sign-up form (like this one on our free downloads page) on our site but have not recieved access to our free downloads vault within 30 minutes:

Step 1) Double-check your spam folder or promotions tab for an email with “Free Download Vault” in the subject line. Your access link will be inside.

Step 2) Try resubmitting the form on our free downloads page. Double-check that your email address is spelled correctly and is a valid email. 

Step 3) If you still don’t see the email in your inbox or spam folder, send our support team an email. Our support email can be found on the contact page.